Shipping conditions and delivery times
Shipping conditions and delivery times depend on the shipping company and options that you select during the checkout process. Please visit the selected shipping company web site for more details.

Returns
APV parts is committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. However, we reserve the right to charge a restocking fee of up to 20% of the order. Within 30 days of receipt of your order, you may return products that:

- Are in their original packaging
- Have original manufacturer information
- Are not used, installed, or disassembled
- Are not damaged due to incorrect installation
- Do not having missing parts, hardware or instructions

The following orders are not returnable:
- Custom or special orders
- Automotive repair manuals
- Electrical Parts and Components (Such as: ECUs, Push Button Units, relays, air mass meters, etc)

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.

Items incorrectly shipped to partsapv.com will not be returned. Items not purchased from partsapv.com will not be accepted.

Damaged Products
If your product has been damaged in shipment, please contact us within 24 hours of receipt of your product to begin the returns process. We will then contact you via email with further instructions on filing your claim.

Guarantee
partsapv.com guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please contact us for more information.

Questions, problems, suggestions?
If you have any problems with your order, please do not hesitate to contact us.
You can reach us by phone, fax, or email.

Telefax: 1 - 954 - 349-0616
e-mail: ventas@apv.com.ve

You may also use our online form